Spring of Life (USA), Inc. is the Controller (for purposes of the GDPR) of your Personal Data (as such term is defined below). Our address is: PO Box 29502 #94699, Las Vegas, NV 89126, United States. The Spring of Life group of companies is made up of different legal entities, including one based in the UK, called Spring of Life (Europe)Limited and one based in the Cayman Islands, called Happiness Group, Inc. With respect to privacy or data issues you can contact usat firstname.lastname@example.org.
We manufacture, distribute and sell health-orientated products and dietary supplements including, without limitation, our Spring of Life brand. Our products may be purchased on a one-time or subscription basis, either directly from us or through one or more of our resellers, distributors or marketing affiliates.
We collect Personal Data from you, which data may include data received from within the European Union. “Personal Data” means any information relating to an identified or identifiable natural person. Examples of this kind of information include, as applicable, your name, organization name, email address, phone number, billing address, mailing address, credit card and payment details (which are collected and stored for recurring subscriptions), and other similar kinds of information that may be used for the same purpose. SOL will not rent or sell your Personal Data to others. We may store Personal Data in locations outside the direct control of SOL (for instance, on servers or databases co-located with hosting providers including, without limitation, Limelight, Shopify, Recharge, MCS fulfillment, Five9, Zendesk, Klaviyo, Stripe, Braintree, PayPal, Refersion, FlexPay, Google, Amazon, Facebook, Taxiar, Dropstream/Packagebee, and Hallmark fulfillment services (“Hosting Providers”). SOL’s Hosting Providers may physically have servers located anywhere in the world (i.e. including outside the European Union). Any Personal Data you elect to make publicly available on our Sites or through the Service, such as posting comments on a blog page, will be available to others. If you remove information that you have made public on our Sites or through the Service, copies may remain viewable in cached and archived pages of our Sites or the SOL Service, or if other users have copied or saved that information. If you wish to post a comment on our blog, registration may be required.
We may gather and share non-Personal Data (such as anonymous usage data, referring/exit pages and URLs, IP address, browser and platform types, referring/exit pages, operating system number of clicks, etc.) with interested third parties to help them understand the usage patterns of SOL’s Service and those of our partners and affiliates. If you remove information that you have made public through the SOL Service or Sites, copies may remain viewable in cached and archived pages of the SOL Service or Sites, or if other users have copied or saved that information. Non-Personal Data may be stored indefinitely.
We use information that we collect in a variety of ways in providing our Service and operating our business, including, with respect to operations, improvements and communications. Such uses include facilitating the functioning of our business and Sites, complying with applicable law, providing you with products and services, or as otherwise as appropriate in connection with a legitimate business need, including, without limitation:
California residents may have additional personal information rights and choices. Please see the section entitled “Your California Privacy Rights” below for more information.
You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or you can contact us at email@example.com.
We will share your Personal Data with third parties only in the ways that are described in this privacy statement. We may provide your Personal Data to (i) companies that provide services to help us with our business activities such as shipping your order or offering customer service (collectively, “Service Providers”), or (ii) selected business partners or other third parties who we believe may be of interest to you (collectively, “Partners”). Service Providers are authorized to use your Personal Data only as necessary to provide these services to us. However, Partners may send you marketing offers and similar information directly.
In addition, if you purchase products from us through (i) a non-Spring of Life branded site or webpage (for example, through a site or brand which is branded and/or controlled by one of our partners), or (ii) a co-branded site or webpage we may provide your Personal Data (excluding credit card, debit card of financial account details) to such Partners. Such Partners have their own privacy policies and any use by such Partners of your Personal Data is subject to their own privacy policies.
If you want to opt-out of such sharing with third parties (including, without limitation, for marketing purposes), you may notify us at firstname.lastname@example.org. If you later decide that you no longer want to receive communications from a third party, you will need to contact that third party directly.
We may also disclose your Personal Data
Non-personally identifiable information may be provided to other parties for marketing, advertising, or other uses.
As set forth in more detail above, but subject to appropriate safeguards: (i) your information collected through the SOL Service may be stored and processed anywhere in the world (including, without limitation, in the United States, Europe, or any other country in which SOL or its subsidiaries, affiliates or service providers maintain facilities), and (ii) SOL may transfer information that we collect about you, including Personal Data, to affiliated entities, or to other third parties across borders and from your country or jurisdiction to other countries or jurisdictions around the world.
The security of your Personal Data is important to us. But while SOL is concerned with protecting your privacy and data, but we cannot ensure or warrant the security of any information you transmit to SOL or guarantee that your information on the SOL Service may not be accessed, disclosed, altered or destroyed by breach of any of our industry standard physical, technical or managerial safeguards. When you enter sensitive information (such as log in credentials or credit card numbers) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). No method of transmission over the Internet or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Site, you can contact us at email@example.com. We may use an outside help platform, and a credit card processing company to bill you if you purchase Services. These companies do not retain, share, store or use Personal Data for any other purposes. You shouldn’t install any specific software to use SOL’s Services, and our Site pages don’t install any software to your system. If you have any questions about security on our Sites, you can contact us at firstname.lastname@example.org.
Subject to approval (and maintenance) of the Privacy Shield Application (i) we are subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC). and (ii) we may be required to disclose Personal Data that we handle under the Privacy Shield in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
We may use other companies to place cookies on your computer to collect non-Personal Data to compile aggregated statistics for us about visitors to our site.
Our web pages may contain electronic images known as web beacons (sometimes called single-pixel gifs) which may be used along with cookies to compile aggregated statistics to analyze how our site is used and may be used in some of our emails to let us know which emails and links have been opened by recipients. This allows us to gauge the effectiveness of our customer communications and marketing campaigns.
Our web pages may also contain electronic images known as web beacons (sometimes called single-pixel gifs) that are set by our third-party partners. Web beacons may be used along with cookies enabling our partners to compile aggregated statistics to analyze how our site is used.
Certain Personal Data may be subject to our more specific privacy policies, which are also consistent with the requirements of the EU-U.S. and US-Switzerland Privacy Shield Frameworks.
We respect your privacy rights and provide you with reasonable access to the Personal Data that you may have provided through your use of the Services. If you wish to access or amend any other Personal Data we hold about you, or to request that we delete or transfer any information about you that we have obtained from an Integrated Service, you may contact us as set forth in the “Contact Us” section below. At your request, we will have any reference to you deleted or blocked in our database.
You may also update, correct, or delete your account information and preferences at any time by contacting us as set forth in the “Contact Us” section below. Please note that while any changes you make will be reflected in active user databases instantly or within a reasonable period of time, we may retain all information you submit for backups, archiving, prevention of fraud and abuse, analytics, satisfaction of legal obligations, or where we otherwise reasonably believe that we have a legitimate reason to do so.
You may decline to share certain Personal Data with us, in which case we may not be able to provide to you with our Service, including, without limitation, the products that we sell.
California residents may have additional personal information rights and choices. Please see the section entitled “Your California Privacy Rights” immediately below for more information.
If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. To learn more about your California privacy rights, visit CCPA Privacy Notice for California Residents.
California's "Shine the Light" law (Civil Code Section § 1798.83) permits users that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to email@example.com.
We will not sell your personal information. California law requires that, to the extent we sell your personal information, we maintain a separate webpage that allows you to opt out of the sale of your personal information, which can be accessed by clicking the link below: https://www.springoflife.co/do-not-sell-my-personal-information/
We only retain the Personal Data collected from you for a limited period of time as long as we need it to fulfill the purposes for which we have initially collected it, unless otherwise required by law. We will retain and use information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements as follows:
To review and update your Personal Data to ensure it is accurate, contact us at firstname.lastname@example.org.
We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
Under certain conditions, EU individuals may seek redress from the Privacy Shield Panel, a binding arbitration mechanism.
You can contact us by writing or email us at the address below:
Spring of Life (USA), Inc.
Attn: Data Protection Officer
PO Box 29502 #94699, Las Vegas, NV 89126, United States
Attention: Spring of Life Customer Service
Email for General Support & Privacy Issues: email@example.com